FAQs
Shipping
Shipping
When will my order ship and arrive?
Our products are usually shipped in 1-5 business days. With our warehouses all all over the USA, shipping transit is typically 3-5 business days. , depending on your location. If you need your order sooner, reach out to us via email, or chat, and we will do our best to accommodate.
What shipping carriers do you use?
We use all major carriers, like DHL Express, UPS, USPS.
Can I return my product?
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. Check out our return policy here.
What happens if an item arrives damaged?
What happens if an item arrives damaged?
We guarantee to ship our products in prime condition. If for some reason your order arrives damaged or fails to meet your expectations, please contact us as soon as possible - email: contact@carenooks.com Please include your order number or customer number when contacting us.
Are online transactions secure?
Are online transactions secure?
We take customer security very seriously. Any information entered on our website will be protected by secure socket layer (SSL) certification. We also use ultra-strong security measures to prevent the loss, misuse, and alteration of your information once it is in our records.
What payment methods do you accept?
What payment methods do you accept?
We support the following payment options:
Credit/Debit Cards:
✅ VISA
✅ Mastercard
✅ American Express (Amex)
✅ Discover
✅ UnionPay
Digital Wallets & Buy Now, Pay Later (BNPL):
✅ PayPal
✅ Shop Pay (Shopify Fast Checkout)
Amex Gift Cards:
✅ Accepted, but please note:
Ensure the card balance covers the full order amount (including taxes/shipping).
Some transactions may require entering the name and address shown on the card (if no billing address is linked, try using the shipping address).
Not supported for automatic payments or subscriptions (one-time use only).
If payment fails, it may be due to security restrictions—please contact customer support or use an alternative payment method.