Refund policy

By placing an order through Care Nooks, you agree to the terms and conditions outlined below. These policies are established to ensure that you are fully informed of our refund and return methods and procedures.

A. 30-DAY RETURN POLICY:
We offer a 30-day return policy, meaning you have 30 days from the receipt of your order to request a return. To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

B. RETURN PROCESS:
To initiate a return, you can contact us at contact@carenooks.com or visit our store. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

C. DAMAGED AND INCORRECT PRODUCTS OR ISSUES:
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate and correct the issue.
To return your product, you should reach out to us via email. Depending on your location, the time it may take for your exchanged product to reach you can vary.

D. EXCHANGES:
We only exchange products that are damaged, incorrect, or defective. If you need to exchange an item, please contact us at contact@carenooks.com or visit our store.

E. RESTOCKING FEE:
We do not charge a restocking fee for returns.

F. REFUNDS:
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take around 3 days for your bank or credit card company to process and post the refund.

G. Warranty Policy